Returns
30-day comfort guarantee
Try your glasses at home. If you are not happy, send them back.
Our returns policy
30-day comfort guarantee: try your glasses for up to 30 days from delivery — worn or unworn. If you are not happy, email [email protected] or call 844-883-8574 for a return number, then mail the item to the return address we email you with your return number. Return postage: paid by the customer. Refunds go to your original card within 5 business days after we receive the return.
How a return works
Ask for a return number
Email [email protected] or call 844-883-8574 (Mon–Fri 9 AM–6 PM ET) within 30 days of delivery.
Mail the item back
We email you the return address with your return number. Put the number inside the parcel.
Get your refund
Your refund goes to your original card within 5 business days after we receive the return.
Refund to your card
5 business days after we receive your return.
Faulty or damaged?
Tell us at [email protected] and we will replace or refund it at no cost to you.
Shipping
See our shipping page for rates and delivery times.